Shipping & Returns

Shipping Information

Fast and Reliable Shipping for Wedding Candles

At Wedding Candles Online, we understand the importance of timely delivery, especially for your special day. Here’s everything you need to know about our shipping process:

Shipping Times

We aim to dispatch all orders within 2-5 working days. Once your order has been dispatched, you will receive a confirmation email with tracking information so you can keep an eye on your delivery.

Shipping Rates

Our shipping rates are calculated based on your location within the UK and the weight of your order. You will see the shipping cost at checkout before you complete your purchase.

Delivery Process

1. Order Processing: Orders are processed within 1-2 working days.
2. Dispatch: After processing, orders are dispatched within 2-5 working days.
3. Delivery Confirmation: You will receive an email with tracking information once your order has been shipped.

Shipping Area

We currently offer shipping within the United Kingdom only.

Contact Us

If you have any questions about your order or our shipping process, please feel free to contact us at:

• General Inquiries: info@weddingcandlesonline.com
• Returns: returns@weddingcandlesonline.com

We are here to help and ensure your wedding candles arrive on time and in perfect condition.

Returns and Refunds

We hope you love our wedding candles. If you are not completely satisfied with your purchase, you may return it within 7 days of receipt for a full refund or exchange. Items must be unused and in their original packaging. Return shipping costs are the responsibility of the customer unless the item is faulty.

To initiate a return, please contact us at returns@weddingcandlesonline.com with your order number and reason for return.

Thank you for choosing Wedding Candles Online. We are honoured to be a part of your special day!